​

Effective Date: 5/26/2026
Last Updated: 5/26/2026

Thank you for choosing Integrity Matters for your custom apparel and DTF printing needs. This Shipping Policy explains our order processing procedures, shipping timelines, carrier responsibilities, and customer obligations regarding deliveries.

By placing an order with us, you agree to the terms outlined below.

 

1. Order Processing

1.1 Production Approval

Orders enter production only after:

• Payment has been received in full

• Artwork proofs are approved

• Garment availability is confirmed

• Required order information is provided

Delays in approvals or missing information may delay shipment.

 

1.2 Processing Times

Production and processing times vary depending on:

• Order quantity

• Product type

• Customization requirements

• Seasonal demand

• Inventory availability

Estimated turnaround times are provided as estimates only and are not guaranteed unless otherwise agreed in writing.

 

2. Shipping Methods

We may use various shipping carriers including but not limited to:

• USPS

• UPS

• FedEx

• DHL

• Freight carriers

• Local delivery services

Shipping methods are selected based on:

• Customer preference

• Package size and weight

• Delivery destination

• Carrier availability

 

3. Shipping Costs

Shipping charges are calculated based on:

• Package weight

• Package dimensions

• Shipping destination

• Carrier rates

• Selected delivery speed

Customers are responsible for all shipping costs unless otherwise stated.

Shipping fees are non-refundable once an order has shipped.

 

4. Estimated Delivery Times

Estimated delivery dates are provided by shipping carriers and are not guaranteed by our company.

We are not responsible for delays caused by:

• Carrier disruptions

• Weather conditions

• Natural disasters

• Holidays

• Customs processing

• Labor strikes

• Transportation issues

• High shipping volume periods

• Events outside our control

Transit times begin after the order has shipped, not when the order is placed.

 

5. Tracking Information

Tracking information will be provided when available.

Customers are responsible for:

• Monitoring tracking updates

• Being available to receive deliveries

• Contacting the carrier regarding delivery issues

Tracking updates may take time to appear after shipment.

 

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, losses, or additional charges caused by:

• Incorrect addresses

• Missing apartment or suite numbers

• Invalid contact information

• Returned shipments

If a package is returned due to an incorrect address:

• Additional shipping charges may apply

• Re-shipment will occur only after updated information and payment are received

Address changes may not be possible once an order has entered production or shipped.

 

7. Lost, Stolen, or Damaged Packages

7.1 Carrier Responsibility

Once an order has been transferred to the shipping carrier, responsibility for delivery transfers to the carrier.

We are not liable for:

• Lost packages

• Stolen packages

• Delayed deliveries

• Carrier mishandling

• Delivery errors by the carrier

 

7.2 Damaged Shipments

Customers must inspect packages upon delivery.

Shipping damage claims must be reported within:

• 5 business days of delivery

Claims should include:

• Order number

• Photos of packaging

• Photos of damaged items

• Description of the issue

We may assist with carrier claims at our discretion.

 

8. International Shipping

International customers are responsible for:

• Customs duties

• Taxes

• Import fees

• Brokerage fees

• Compliance with local import regulations

We are not responsible for:

• Customs delays

• Seized shipments

• Additional import costs

• International carrier delays

Delivery estimates for international shipments are not guaranteed.

 

9. Refused or Undeliverable Shipments

​

Orders refused by the customer or returned as undeliverable may be subject to:

• Return shipping fees

• Restocking fees

• Additional re-shipping charges

Custom printed items may not qualify for refunds if refused or abandoned.

 

10. Split Shipments

Orders containing multiple products may ship separately depending on:

• Inventory availability

• Production schedules

• Warehouse locations

• Package size limitations

Additional shipments may arrive on different dates.

 

11. Local Pickup (If Available)

If local pickup is offered:

• Customers will be notified when orders are ready

• Valid identification may be required

• Pickup timelines may apply

• Unclaimed orders may be subject to storage limitations

The company is not responsible for orders not collected within designated pickup timeframes.

 

12. Shipping Insurance

Shipping insurance may be available upon request or included with select shipments.

Unless otherwise stated:

• Packages may not be insured automatically

• Customers are responsible for requesting additional insurance if desired

 

13. Holiday & Peak Season Shipping

During holidays, promotional events, or peak production seasons:

• Processing times may increase

• Carrier delays may occur

• Rush services may be limited

We recommend placing time-sensitive orders well in advance.

 

14. Limitation of Liability

To the fullest extent permitted by law, our company shall not be liable for:

• Shipping delays

• Lost profits

• Missed events

• Consequential damages

• Carrier-related issues

• Delivery interruptions

• Third-party shipping failures

Our liability is limited solely to the amount paid for the affected products, at our discretion.

 

15. Policy Changes

We reserve the right to modify this Shipping Policy at any time without prior notice.

Updated policies will be posted on our website with revised effective dates.

 

Contact Information

For shipping questions or assistance, please contact:

Company Name: Integrity Matters LLC

Email: admin@integritymatters.shop

Website: integritymatters.shop 

Business Hours: 8:30-4:00