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Effective Date: 5/26/2026
Company Name: Integrity Matters LLC
Website: integritymatters.shop
Contact Email: admin@integritymatters.shop

 

Refund Policy

At Integrity Matters LLC, we take pride in creating high-quality custom apparel and merchandise. Because many of our products are made-to-order and personalized, our refund and return policies are outlined below.

By placing an order with us, you agree to this Refund Policy.

 

1. Custom and Personalized Orders

All custom, personalized, or made-to-order items are generally considered final sale and are not eligible for refunds, returns, or exchanges.

This includes:

• Custom printed apparel

• Embroidered items

• Personalized products

• Team uniforms

• Bulk custom orders

• Products with customer-provided artwork, names, logos, or designs

We do not offer refunds or exchanges for:

• Incorrect size selection by the customer

• Color preference changes

• Buyer’s remorse

• Approved artwork errors

• Minor variations in print placement, garment color, or sizing tolerances

Customers are responsible for reviewing all proofs, mockups, and order details before approving production.

 

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect compared to your approved order

please contact us within [7] days of delivery at admin@integritymatters.shop.

To process your request, please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

If your claim is approved, we may, at our discretion:

• Replace the item

• Issue store credit

• Provide a partial or full refund

We reserve the right to request return shipment of defective merchandise before issuing compensation.

 

3. Non-Custom / Blank Merchandise Returns

If applicable, non-customized and unworn items may be eligible for return within 30 days of delivery.

Returned items must:

• Be unworn and unused

• Be in original condition

• Include original tags and packaging

Customers are responsible for return shipping costs unless the return is due to our error.

Original shipping fees are non-refundable.

 

4. Order Cancellations

Orders may only be canceled before production begins.

Once:

• artwork is approved,

• materials are ordered,

• or production has started,

the order cannot be canceled and is non-refundable.

Approved cancellations may be subject to:

• design fees,

• setup fees,

• restocking fees,

• or payment processing fees.

 

5. Shipping Issues

We are not responsible for delays, lost packages, or delivery issues caused by shipping carriers.

If a package is marked as delivered by the carrier but cannot be located, customers must contact the shipping carrier directly to file a claim.

 

6. Chargebacks and Payment Disputes

Customers agree to contact us first to resolve any issues before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

• denial of future service,

• collections action,

• or legal remedies where permitted by law.

 

7. Sale Items

Clearance, promotional, discounted, or final sale items are non-refundable unless defective.

 

8. Contact Us

For refund or return inquiries, contact:

Integrity Matters LLC
8200 E Pacific PL, suite 109, Denver, CO, 80231
admin@integritymatters.shop
integritymatters.shop